Amdocs to enable Smart Operations for Vodafone Idea's Mobile Services

Amdocs announced that Vodafone Idea has chosen and partnered with Amdocs to consolidate the merged entity postpaid operations for the enterprise and retail customers. Amdocs will help streamline operations both across the fixed-line and mobile services.

Amdocs is a company which is a provider of software applications and services to more than 300 companies doing business in the field of communications, entertainment, and media service industry in more than 100 countries.

Idea Cellular merged with the Britain Vodafone Group last year in a deal worth $23 billion and created Vodafone Idea Ltd.

With the help of this new agreement, Idea postpaid customers will now be going to be migrated to the Amdocs smart operations and service monetization software suite services (SmartOps), said the announcement. SmartOps has already been providing support to the Vodafone Postpaid customers under a managed services model.

Executive Opinion

Chief Technology Officer at Vodafone Idea Ltd, Vishant Vora,  said, "Our endeavor is to achieve faster synergies through digital transformation. Our renewed partnership with Amdocs will enable VIL to modernize further, automate, and digitize operations, resulting in the speedy introduction of new services, innovative price plans, and bundling. This will help us provide a compelling digital experience and service quality, such as faster bill delivery and more accurate billing to our entire base of postpaid customers."

Chief Marketing Officer at Amdocs, Gary Miles, said, "Vodafone Idea, post-merger, has become the largest telecom operator in India. In a highly competitive market such as India, it’s imperative for service providers to reimagine the customer experience and set new benchmarks by embracing modern technologies. To consistently excite consumers and win their loyalty, large brands, serving millions of consumers, must, therefore, find ways to continually streamline and improve operations in order to remain agile and serve their customers better."

The Amdocs offerings

The Amdocs Services Monetization Software Suite and SmartOps services offered by the Amdocs are a part of its industrial offering, AmdocsOne.

Amdocs software will help the Vodafone Idea to streamline and to further automate and digitalize postpaid operations for newly formed Vodafone Idea merged entity.

The SmartOps services use the machine learning and automation to enhance customer experiences and operational efficiencies, the announcement says. This will enable the customers to enjoy the faster time to the market and provide operational excellence across on-premise, hybrid or cloud environments.
In the first week of August, Amdocs has collaborated with Microsoft to offer cloud solutions for the communications service providers.

In May, South Korea based telephone company KT Corporations had collaborated with the Amdocs to launch and monetize innovative 5G services for the enterprises and end customers.