Tata Communications, Cisco jointly offer Cisco Webex Contact Center Solution to Enterprises

Cisco and Tata Communications partnered to offer a cloud-based Cisco WebEx Contact Center solution to the enterprises.

The offering is an end to end managed solution, which will be supported by the digital infrastructure and managed services expertise from the Tata communications.

The secure, fully-managed, multi-channel, intelligent and cloud-based Cisco WebEx Contact Centre allows pre-deployed hardware and software with integration to workforce optimization, simplified licensing and advanced IVR applications & consultation during implementation to optimize call flows., the announcement notes.

Executive Opinion

Vice President and General Manager Cisco Contact Center Solutions, Vasili Triant, said, "Globally, customers expect a consistent and proactive experience end-to-end. Contact centres are constantly innovating to provide that level of personalised customer experience. With Cisco and Tata Communications joining forces, businesses will now have a global, fully managed Cisco Webex Contact Center solution which will allow them to focus less on infrastructure and deployment and more on innovation, enabling them to prioritise customer experience."

Vice President, Business Collaboration, Tata Communications, Peter Quinlan,  said, "The powerful combination of Cisco and Tata Communications’ capabilities means that enterprises are able to benefit from the scalability and cost-effectiveness of a cloud-based contact centre along with orchestration, integration, monitoring, management and support services worldwide – enabling enterprises to create a unique, compelling customer experience."

Tata Communications and Cisco WebEx Contact Center

The solution allows customer service managers to harness the AI and undertake some of the data analysis, said the announcement.

The joint offering can be deployed to across 150 countries across the globe with the global network of TATA Communications. Cisco WebEx Contact Centre can also be integrated with some of the existing Customer Relationship Management solutions on-boarded by the enterprises.
Tata Communications has also served as a Contact Center as a Service (CCaaS) partner of Cisco since 2015. CCaaS is a cloud-based customer experience solution that offers with the remote access to the contact center software.

Recently, Tata Communications added a fully-managed Microsoft Azure Virtual WAN service to its IZO cloud platform.