Reliance Jio revealed AI-based Video Call Assistant at IMC 2019

Jio Infocomm has introduced its Artificial Intelligence based video call assistant bot that can comfortably run with a 4G phone network without installing any other application.

The bot was revealed at the Indian Mobile Congress (IMC) 2019 in New Delhi, India, on Monday. The Jio's patent filed AI-powered Video Call Assistant platform will reportedly help the businesses by taking care of pain points like the repetitive queries from the customers and long call hold times with IVRS (Interactive Voice Response System).
Jio and Raidsys jointly developed the newly introduced customer engagement video assistant solution. Radisys is the provider of open telecom solutions to service providers across the globe.

Jio’s video call assistant uses an AI-based platform to listen to customers' questions and respond to them in the most appropriate way. The platform also comes with an auto-learning feature that helps to improve the answering accuracy, notes the announcement.

Executive Opinion

Mathew Oommen, President of Reliance Jio Infocomm Ltd, said, "Jio is committed to bringing innovative and relevant digital solutions to enable and empower businesses to conduct their operations more efficiently, and Video Call Assistant is one such example of bringing a truly innovative and engaging product for millions of businesses in India. Radisys is helping us make AI accessible for everyone so that businesses – small or large can reap the benefits of new and emerging technologies. Radisys’ innovation continues to help accelerate Jio’s global innovation and technology leadership in the areas of 5G, IoT, and open-source architecture adoption."

The innovation Reliance Jio AI Bot

The AI-based video call bot will come with multilingual capabilities to enable the brands to communicate with the customers in the language of their choice.
Reliance is looking to get a jumpstart in the automated customer support services market in India.

The company noted in the announcement that the Jio Bot Maker, accompanied by the Jio Bot platform, will democratize AI. It will allow small businesses to create their own AI-based bot with no coding skills and with minimum efforts.

Reliance Jio Infocomm Limited (Jio) is a subsidiary of the Reliance Industries Limited. Reliance Industries acquired Redisys in 2018 for $74 Million.

The company had also recently acquired a majority stake in the AI-based conversational platform Haptik.