Salesforce rolls out Customer 360 Truth, and Einstein Voice Assistant

Salesforce has now rolled out the Customer 360 Truth, a new set of data and identity services that enable the companies to build a single source of truth across all of their customer relationships.

Customer Relationship Management (CRM) nowadays is trying to come up with solutions that can help customers get all data on a single record. Salesforce’s new solution does just that with the help of its Customer 360 Truth.

The solutions help to connect the data from across the service, sales, marketing, and commerce to create Salesforce ID for each customer, notes the announcement.

Salesforce claims that its product enhances data management across the Salesforce apps and some other systems, and offers instant access to the consistent, reconciled customer data.

Executive Opinion

President, and Chief Product Officer, Salesforce, Bret Taylor, said, “Voice is a huge shift for the industry and will be as impactful in businesses as it’s been in our homes. With Einstein, Salesforce is bringing the power of voice to every business, giving everyone an intelligent, trusted guide at work.”

Einstein Voice Assistant 

According to the announcement, Salesforce revealed that it would expand the capabilities of the Einstein Voice Assistant for any industry or role.

With the help of Einstein Voice Assistant, customers can use the company cloud services with the help of voice commands.

It has also launched the Einstein Voice Skill for the customers who require greater customizations. The solution will help the companies to create custom voice-powered apps to streamline work.

Salesforce also revealed that the Einstein Voice Assistant and Einstein Voice Skills would be in the beta version in February 2020 and are expected to be available by the end of 2021.