Texas-based technology company, Humach acquired AI startup InfinitAI

Humach, a Texas-based technology company, has now completed the acquisition of InfinitAI. The financial details of the transaction were not disclosed.

Humach was founded by Tim Houlne in 2015. It is an agent and technology outsourcer behind a suite of cloud-based customer sales and support that includes Humach-at-Home, AI-powered Digital Agents, omnichannel platforms, and customer experience solutions.

The company’s managed products and services that are designed to augment existing contact center models using the collaborative intelligence that leverages both the machines and humans.

Tim Houlne, CEO of Humach, said, "Customer expectations have evolved, and delivering AI-powered conversational experiences with voice, chat, and SMS improves resolution rates, customer satisfaction, and outcomes in the contact center. InfinitAI and Agent-Assist will help guide agents through successful customer journeys with real-time information and decision trees to improve customer experiences for all our customers".

Paul Smith, CEO of InfinitAI, who will become Chief Revenue Officer for Humach, said, "We are delighted to join the talented Humach team to deliver exceptional customer experiences and operational efficiency using AI".

InfinitAI's acquisition will help accelerate Humanch’s vision for intelligent contact centers that combine both the humans and machines to deliver improved customer experiences.

The acquisition follows the launch of Humach’s new website, which announced the next-gen of AI-powered Digital Agents to their CX solution portfolio.

Post deal, Paul Smith, the CEO of InfinitAI, will join as the Chief Revenue Officer for the Humach, notes the announcement.

PC: Pablo, Pixabay