HCL and Munich Re signed a Digital Transformation deal

HCL revealed that it has now signed a digital transformation deal with the Munich Re to create a next-gen digital workplace for its workforce.

HCL had also earlier worked on the German insurer’s digital transformation strategy.

Robin Johnson, Group CIO, Munich Re, said, "The last 12 months have triggered the biggest change in how companies empower and support their employees. Now, user experience transformation has become a strategic priority to us. It was essential to have a partner that could help us create a modern digital workplace powered by the latest technology innovation to deliver a next-generation user experience to our employees. It was also imperative for our partner to offer global multilingual support capabilities. The strength of HCL’s digital workplace offerings and our existing relationship made it an easy decision to partner with HCL."

Rahul Singh, President of Financial Services, HCL Technologies, said, "We’ve already achieved significant success with Munich Re in modernizing its applications and supporting its core insurance platforms. Flexibility and user-experience transformation are now of greater importance, and this deal reflects the growing value organizations like Munich Re see in HCL’s innovative Fluid Workplace model. This alliance also represents another significant stride in HCL’s growth in Germany, where we continue to invest in expanding our footprint and developing new solutions to support our clients."

As a part of the latest digital transformation deal, HCL will modernize and standardize workplace service for around 15000 Munich Re employees in 40 countries.

HCL intends to leverage its "glocal" strategy to support Munich Re’s global employee workforce in multiple languages, which includes Mandarin, German and Spanish from near-shore locations.

The IT company will also implement a highly personalized service desk solution and use the power of automation to improve efficiency and enhance the employee user experience. HCL will deploy its Fluid Workplace Solution offering to Munich Re.

Apart from that, HCL's WorkBlaze Solutions will offer predictive analytics and Artificial Intelligence for IT operations capabilities to Munic Re, notes the announcement.