Zendesk buys AI startup Cleverly

SaaS platform provider Zendesk has acquired artificial intelligence startup Cleverly. The financial terms of the transaction were not disclosed.

Founded in 2019, Lisbon headquartered Cleverly provides answers to customer’s questions by creating a knowledge layer on top of the applications. 

In a blog post, Shawna Wolverton, Executive Vice President, Product, Zendesk said, "Cleverly and Zendesk share a vision of democratizing AI, as well as a passion for creating practical applications that make it possible for businesses to get started with AI right out of the box—without a team of data scientists required. "

In another blog post, Cleverly co-founders, Cristina and Pedro, said, "Both Cleverly and Zendesk agree on a vision about where the future of customer service is heading, and we’re excited for the opportunity to bring Cleverly’s work to a fast growing, global customer base. Zendesk’s solutions are founded on the very same premise - that software should be fast to implement, easy to use, and therefore quick for businesses to see real time-to-value. We believe this shared philosophy makes Zendesk the perfect match for what we have built."

Zendesk intends to integrate Cleverly capabilities across its AI-powered platform. Cleverly will further enhance Zendesk's customer experience in automating their processes, reduce costs, and keep up with customer demand.

Cleverly capabilities will also automate key insights, further reduce manual tasks and improve workflows, and make support teams more productive, notes the announcement.