Tech Mahindra and Yellow.ai to transform Enterprise CX with conversational AI

Tech Mahindra has recently collaborated with Yellow.ai, a Customer Experience automation platform, to develop next-gen conversational AI solutions.

The solution will help to elevate omnichannel capabilities such as Supply Chain Management, Human Resource Management systems, Enterprise Resource Planning, Customer Relationship Management.

Birendra Sen, Head, Business Process Services, Tech Mahindra, said, "As organizations across the globe are shifting from transactional to conversational business model, we believe that conversational CX and EX solutions will revolutionize the way they do business. Our partnership with Yellow.ai is aimed at driving digital transformations in the CX and EX space. Together, we aim to redefine the way enterprises connect with their customers and employees by personalizing their interactions."

Raghu Ravinutala, CEO and Co-Founder, Yellow.ai, said, "We are breaking new ground with Tech Mahindra to give enterprise customers a competitive advantage with greater efficiencies across business processes. With our joint offerings, we aim to redefine how enterprises connect with their customers, employees and vendors. Combining a conversational layer built on our rich NLP engine with Tech Mahindra’s deep expertise in optimizing day-to-day business activities, our objective is to transform the future of work across a broad set of industries."

Tech Mahindra has also revealed that these implementations will help reduce costs, improve response time, optimize resources, and offer intelligent insights to enterprises worldwide, serving key industry verticals such as manufacturing, media, healthcare, utilities, automotive, telecom, and entertainment.

Apart from enabling enterprises to offer personalized experiences to employees and customers, this collaboration will support a diverse set of solutions across a wide range of platforms which includes voicebots for love chats or conversational chatbots, ticket management, and email support.

These features will support the conversational surveys and campaigns, offer analytical insights, and enable customer experience automation & full stack experience automation for P2P, HR, and IT.