AI solutions provider CrushBank secured $5.5M in Series A Funding

CrushBank, a New York-based maker of an AI solution purpose-built for IT support, has now secured $5.5 million in a Series A funding round.

CrushBank is founded by Evan Leonard. It provides an application that uses AI and machine learning across multiple tools in the IT tech stack to increase the productivity of the IT support by presenting them with a list of recommended solutions when they first open a customer trouble ticket.

CrushBank searches and categorizes around 25000 tickets every day.

Evan Leonard, CEO of CrushBank, said, "Arthur Ventures, clearly understood the transformative effect of our products on traditional IT support delivery. We expect our aggressive product enhancements in the areas of data management, support analytics and self-service enablement to be the key to optimizing service delivery for all IT organizations."

Ryan Kruizenga, general partner, Arthur Ventures, said, "As we’ve watched CrushBank, we’ve been impressed with the company’s ability to solve complex IT Help Desk challenges with deceptively simple applications of advanced knowledge technologies. This investment will enable CrushBank to capitalize on and exploit the substantial market momentum driving demand for AI- and ML-powered solutions that is coming from IT services firms across the country."

The round was backed by Arthur Ventures with participation from the ConnectWise co-founder, David Bellini.

The AI company, as of now, has plans to use the new funds to accelerate the time to market for the major extended data quality, workflow and customer self-service product enhancements to its proven product portfolio.