Tata Group selects Amadeus to power Air India's Passenger-Service platform

Amadeus will offer a passenger service system to Tata group-owned Air India as the airline is looking at ways to improve operational efficiency and customer experience. The carrier signed an agreement with Amadeus in this regard.

Air India is implementing the full Amadeus Alta PSS (Passenger Service System) suite, which includes components ranging from revenue accounting, revenue management, merchandising and retailing, mobile, website, and frequent flyer program management.

Nipun Aggarwal, Chief Commercial Officer, Air India, said, "In line with the vision laid out by the Tata Group Chairman, Mr. N Chandrasekeran, to make Air India a World-Class Airline, we are adopting several cutting-edge technology solutions to transform Air India’s customer experience. Amadeus Altéa PSS is the first of many such initiatives to transform Air India. We look forward to working with the teams at Amadeus to deliver on our vision."

Cyril Tetaz, Executive Vice President, Altéa, Amadeus, said, "We are honored to be the technology partner for Air India as the carrier undergoes an ambitious transformation. India is an important market for Amadeus, and we have our second largest R&D center located there. This will enable close innovation with Air India. Our advanced technology solutions will provide the building blocks for Air India to deliver smooth experiences for its passengers."

The platform delivers a modern and efficient reservation solution to customers and travel partners. The advanced system will also equip Air India with the latest technology that will enhance its operational efficiency.

Air India is adopting several cutting-edge technology solutions to transform its CX, as per the report. It also revealed that this is the first of many such initiatives to transform Air India.

The initial PSS cutover took place in late May, and a midterm roadmap was agreed upon to support the airline transformation. 

Air India has a fleet of 117 aircraft, and in addition to a robust domestic network, the carrier occupies a unique international footprint that ranges across different geographies, including the Middle East, Europe, and North America.