Liberty General Insurance introduces AI-Embedded Tool for Processing Motor and Travel Claims

Liberty General Insurance has now launched an AI-based automated platform for both travel and motor claims processing.

Liberty’s automated platform deploys algorithms based on AI to process claims with minimal human intervention.

Mr. Roopam Asthana, CEO and Whole Time Director, Liberty General Insurance, said, "At Liberty, our key focus is to provide superior customer experience and build efficiencies in our processes. With the support of our strong technology architecture, we are confident that the Ai-based automated tool for travel and motor claims will further our objective of providing a differentiated claims management experience to our policyholders. We continue to evaluate and invest in new-age technologies and platforms to ensure that we offer the best solutions and experience to our customers, partners like garages and hospitals, distributors, and other stakeholders."

Mr. Rahul Sharma, President – Claims, Liberty General Insurance, said, "Not only have we developed an ambitious artificial intelligence roadmap, but we're already speeding down that road. With this AI-based platform, LGI will be able to deliver cutting-edge services to customers. The platform will help us create a frictionless and smooth claim settlement experience for our customers. The automated platform will increase customer satisfaction and prove a differentiating factor when our channel partners pitch our service offerings."

AI Integration will aid in many aspects of the claim settlement process, which includes the correct and standardized claim assessment as well as the accuracy of the settlement amount.

Apart from that, automated tools will help to address customer queries 24/7. This platform is generated with the Liv Mobile Application and allows customers to report claims, upload documents and photos, and obtain settlement status.

With the help of AI, Liberty claims to offer its customers a seamless, smarter, quicker, and standardized claim management experience.